Custom Orders
We can bring your visions to reality. Your decision to work with Aurum Design gives you the ability to develop a design from concept to finish that is truly yours. Since all our jewelry is created and made here in Rochester Michigan, we can build a beautiful piece that is a match made for you.
We have an excellent selection of finished jewelry for you to choose from. If we are making a custom piece for you, there are numerous steps involved. Depending on the complexity of the design, it can take between 3 – 6 weeks once the design/wax has been approved. We will do everything to accommodate your special time requirements, while preserving the quality of your jewelry.
Services
We offer a luxury experience to our clients, including sizing, repairs, and appraisals. Please do not hesitate to contact us to better assist you.
Shipping & Ordering
Aurum Design is happy to offer free shipping on orders shipped in the United States for any purchases over $250.00. We do not ship Internationally or to PO Boxes. Orders under $250.00 will require a $15.00 2 – 3-day shipping charge.
Because your items are valuable, we will require a signature for all deliveries. If you are not available, you can pick up your order at your local post office.
In stock items will be shipped with in one to two business days by via USPS express mail or USPS Priority mail.
Return Policy
Unworn Jewelry is eligible for a full refund, exchange, or credit for any jewelry that was purchased from normal stock and not custom made for you. It must be returned within 14 days in new condition with the original packaging along with receipt. Returns are not accepted on special order items, custom made designs, and jewelry that has been sized, altered or damaged.
Warranty
We stand behind the quality and integrity of all our products. There is, however, a fee to repair any damaged caused by misuse or regular wear and tear. We strongly recommend that you insure your jewelry so that you are covered in the event of an accident. For the safety and longevity of your jewelry, it is also important to have it inspected yearly.